Currys
I am simply astonished at the way I was treated today. There’s no other word for it. Astonished. You would think Currys would employee intelligent people, to sell their high ticket goods to complete Joe Public’s who don’t know what they want, but obviously not. I know this gentleman wasn’t intelligent from two tell tale signs. First off, he spoke to me like this. Secondly, he thought it was acceptable. Oh dear. How wrong he was. Maybe the third reason should be he thought nothing would come of it.
There we were, my Father and I, purchasing a router from Currys in Skegness. Alright, I was in my company uniform, but that should make no difference. I don’t get special treatment anywhere else I may go, such as Tesco, McDonalds, Subway etc. Why Currys? We make our way towards the exit, clutching the new toy (to replace the tired old one at home) and stop at the checkouts. My first shock? No one is at the checkout. Absolutely no one. Now correct me if I’m wrong but this seems like bad practice to me, you know, not having anyone available to take people’s money in exchange for goods or services… What’s that thing people do in shops again? Oh yes, that’s right, obtain goods or services in exchange for money. But anyway that was just the beginning…
No one on the checkouts. So how do we get someone to come over and take our money? Now you have to remember that there was literally no one around, so we could simply have strolled out at this point, setting off the alarm gates, and still made it well outside by the time anyone appeared. Or could we. Yes. Actually we could, as my attempt to grab someone’s attention proved. Waving our product, and it’s security sticker through the gates to set the alarm off I got my second shock. Nothing happened. Not so much as a muffled squeak. Nothing at all. So there you have it ladies and gentlemen, the alarms don’t work at Currys in Skegness. Pilfur at will.
With that plan out the window, we resorted to waiting and protesting loudly (as my father loves to do) until someone finally came over. But amazingly this guy was busy! No, not serving a customer, just performing tasks of his own. Whatever it was must have been pretty damn important however, because he wasn’t about to serve us, in fact he wasn’t even going to call someone over to serve us. No, he was just using the computer then he was off. But not without the following conversation between him and I.
Currys : Are you alright there?
Me : Actually no, we’re waiting to be served, and we have been for quite some time now.
Currys : Oh right, well looks like everyone is busy at the moment.
:: acknowledging an employee who was just walking past ::
Me : Well that gentlemen has just walked away on his own, can’t he serve us?
Currys : Oh him? He’s the manager.
Me : Really! You’re not very customer service orientated here are you.
Currys : [glancing at my name/company badge] Andis better is it?
Me : Yes, actually, much better. If my manager or I left someone waiting for even half this length of time we would be shot…
Currys : Well take it from me, my wife was a superviser there, but packed it in because it was fucking shite.
:: slight pause (I was taken aback with his use of language) ::
Me : Oh. Do you treat all cutomers this way?
Currys : I’m just saying.
:: walks away ::
Now before I get flooded with ‘no way!’ emails, that exchange is verbatim was happened. In fact it’s probably biased in Curry’s favour, as I would much rather understate and overstate the situation. Yes, he really did say that about the company where I work, and yes, there were other customers well within ear shot by this point. And the manager. But obviously, with better things to do he can’t exactly be troubled with mere customer service. I mean, what do customers do for the store anyway…
Popularity: 15% [?]
this is disgaceful but it does not surprise me. I have in the past had very bad service from this company and have always said that would not buy from them again. Complain to head office. I would.