Dell Are At It Again
Yes, once again I find myself getting more and more angry with Dell, for a number of reasons. Firstly, I when you spend 1100GBP on a laptop (or anything for that matter) you expect some kind of service. Even if it’s bad… But seriously, I have heard nothing for the last week.
I have been left completely in the dark with regards my order, ever since I sent them a bank statement for address verification. Completely in the dark. I have recevied no calls, no emails, nothing through the post, and cannot lookup the status of my order online as it has still not been entered onto that system. And don’t say I haven’t tried, I have sent two emails over the last five working days, to two different people at Dell, and have I receveied anything back? Hell no. Not even an acknowledgement that my email has been received. Nothing. Nadda. Zip.
Which pisses me off to be quite honest. This is the second time I have tried to order this laptop from Dell and the second time I have had issues. I mean, at least my first attempt was doomed from the start, what with them telling me it would be forever till it arrived right from the get go, but this time there was no warning. I was told ten working days (that was the upper figure quoted too) plus the time it took for the finance documents to be returned to them. Well, it has now been at least ten days, and I have yet to even get the documents myself. How do I sign and return, when they don’t give them to me! I emailed them this very question in fact. I also questioned why, when they were pestering me to send them a bank statement, they sent me three or four emails in the same number of days, and now I actually sent them one they have gone completely quiet. Proabably just sat around doing jack all.
I really, really don’t want to cancel my order again, but I will you know. Yes, I’m talking to you Mr. Dell. You heard me.
As always I will keep the rest of you informed as to what’s going on, as and when (and if) things change, so for now I will bid you farewell. Or something like that…
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